The best medical assistance, now also 100% digital

Always travel with your doctor wherever you go

What is telemedicine?

It is the digital medical care service, which in case you have a health problem during your trip, will connect you directly with a doctor from our app to help you instantly.

Complete attention

Diagnosis, prescriptions, reports and even face-to-face referral if necessary.

Free of charge

The telemedicine service of your insurance is free of charge and does not entail any additional costs.

Fast and in your language

Immediate or scheduled appointment, as you prefer. In Spanish, English and Portuguese.

All in our app

Receive all the assistance from a single place. Protect yourself with the Intermundial App.

Medical assistance in the fastest and easiest way

More than 30% of travelers suffer from a minor health problem during their vacations. Thanks to telemedicine, you can receive medical care from your cell phone anytime, anywhere.

Medical prescriptions are just a click away if you feel bad about local food.

Immediate videoconsultation with a doctor if your child gets sick.

We send a doctor right to your location if you suffer an injury.

For your peace of mind

An intuitive and simple process in the palm of your hand

24/7 attention from the app

Request medical assistance by video consultation immediately or schedule an appointment at your convenience.

Real-time diagnostics

During the video call, the healthcare professional evaluates the clinical symptoms and communicates the diagnosis to you.

Delivery of medical report and prescriptions

After diagnosis, you will receive a digital medical report and, if necessary, prescriptions in the language of the country you are in.

Post-assistance coordination

If the physician indicates that face-to-face care is required, an assistance protocol is automatically activated.

Taking care of your health is the most important thing

What if I need on-site medical assistance?

If during the videoconsultation the physician detects the need for face-to-face care, an agile and complete assistance protocol is activated.

The physician refers the case to the assistance team.

Our team locates the nearest medical center to your location.

We contact the medical center that best suits your case, with the specialty you need, wherever you are.

We coordinate your medical appointments and transfers. If necessary, the doctor will come to your location.

We take care of managing all payments and invoicing with the center, avoiding the need for you to make cash advances.

Manage the entire process through our app. No calls or paperwork.

Guarantees the best medical care

(2003)

Totaltravel

Complete protection for your trip

from

1,53 €

per person per day

Medical assistance:

up to 5.000.000

Cancellation:

up to €5,000 (optional)

Luggage:

up to €2,500

Recommended in:

Europe and World

(124)

Totaltravel Premium

For the most demanding travelers

from

2,12€

per person per day

Medical assistance:

10.000.000€

Cancellation:

up to €12,000 (optional)

Luggage:

up to 3,200 €.

Recommended in:

USA and World

(1298)

Totalsports

Multisport travel insurance

from

0,34 €

per person per day

Medical assistance:

up to 500,000

Search and rescue:

up to €20,000

Reimbursement of classes:

up to 400€.

Sports equipment:

up to 300€.

Frequently Asked Questions

Does Telemedicine replace conventional medical care?

Telemedicine puts you in direct contact with a doctor via video consultation or chat and helps you to solve many problems quickly, without having to travel or wait in a clinic. Of course, whenever you need face-to-face care or a transfer to a hospital, this will be the first option.

Do you have to advance the money?

Don't worry about advancing money whenever you request medical assistance. It is true that there are very exceptional cases in which you will have to pay for minor expenses, which we will of course reimburse. These are usually calls from abroad to the 24-hour helpline, nursing consultations or the purchase of certain medications.

What happens if you are unable to request assistance?

If, in case of a vital emergency, it is impossible for you to contact the Assistance team and you are transferred directly to the hospital, it is the hospital professionals who contact us and we take care of the procedures and invoices.