Our services: the value of traveling with expert support
The perfect combination of experience and technology to always give you the best solution.
- Receive 24/7 global medical assistance with immediate telemedicine.
- Access to a worldwide baggage retrieval and delivery service.
- It has a quick resolution of cancellations, delays, or incidents with your hotel or airplane.
Before the trip
Consulting
Continuous support, with the confidence of a specialized team.
- We will guide you in choosing the most appropriate insurance for your trip.
- Access key information for your experience: required documentation, destination recommendations, etc.
- Enjoy the flexibility to modify: Renew, modify or cancel your insurance if your plans change.
During the trip
Assistance
Immediate attention from professionals anywhere in the world and in your language.
- In case of any incident, we respond instantly from the app, chat or WhatsApp.
- We provide solutions to needs such as:
- Telemedicine and face-to-face medical care worldwide.
- Search and coordination of the delivery of your lost luggage.
- Search and coordination of the delivery of your lost luggage.
After the trip
Claims management
Continuous support, with the confidence of a specialized team.
- Manages claims in an agile, digital and personalized way, with the support of the same claims handler throughout the process.
- Receive reimbursement for cancellations, transportation issues or problems with your luggage
- Follow the status of your case in real time, with clear, up-to-the-minute notifications.
- In case you need post-trip medical assistance, physiotherapy, nursing, psychology and veterinary services are available.
You are unwell at your destination
With our app you have access to a telemedicine service available 24/7, in your language and from anywhere in the world. In addition, we organize a medical visit if necessary.
Your luggage gets lost in an airport
We take care of the search and location of your luggage, and we cover the expenses of first necessity until its delivery.
Your flight is delayed several hours
We offer you access to airport lounges to improve your waiting time, just register your flights.
You have doubts about your destination
We guide you with key information: entry requirements, visas, vaccinations or practical recommendations.
You cancel your trip or part of it
If your plans change, we will reimburse you for any expenses not incurred and help you reorganize your trip.
Do you have any medical problems upon returning home
You can request physiotherapy or nursing services at home, as well as psychology and veterinary services by call in case you need it, always with trusted professionals.
Illegal occupation of your home in your absence
Access a full legal service with advice and protection, from squatting to wills or other claims.
You lose your cell phone while traveling
We offer 24/7 digital protection to safeguard your identity and data, with immediate assistance and monitoring of any attempt of improper access.
Download the Intermundial App and manage everything from one place
Manage everything in a simple and agile way:
- 24/7 live telemedicine anywhere in the world
- Claims reporting and follow-up
- Immediate support through free digital calls
- Insurance and travel information at hand
- Inquiry of flight requirements and status
Frequently Asked Questions
In which languages can I receive assistance?
At Intermundial we are available 24 hours a day, 7 days a week and we always adapt to your language. This way, you will always have someone who understands you, no matter where you are.
What kind of incidents are covered by my insurance during the trip?
Depending on the insurance you take out, in addition to global medical assistance, we handle flight cancellations and delays, lost or damaged luggage, problems with accommodations, transfers or excursions, and even situations with documentation or theft. Our goal is to keep your trip moving forward, no matter what happens.
What are the advantages of using the Intermundial app?
With our app you always have your insurance at hand: immediate assistance, online claims reporting, telemedicine consultations, real-time notifications and all the information about your trip in one place. A 100% digital experience, fast and simple.
What services do you offer after my trip is over?
Our support does not end when you land. After your trip, we manage claims 100% digitally, with fast reimbursements and a claims manager who follows your case from start to finish. In addition, you can access services such as physiotherapy and nursing at home or legal advice.
Can I count on protection beyond the medical?
Yes, at Intermundial we offer much more than just travel medical insurance. You will have at your disposal legal defense, digital protection for your devices and identity, assistance for pets and exclusive benefits such as access to VIP lounges in case of flight delays.