Get your money back faster and easier

Simplifying claims management with express processing

Report your claim

The easiest way to handle any claim

Process your claim from any device, at any time you may need it.

Access from the Intermundial App

Technology at your service so you can travel with complete peace of mind

Follow the status of your case in real time

Our 72h commitment

We will respond to you within 72 hours after receiving the documentation.

Your money in record time

Retrieve it with a simple process and follow its status.

Always in touch

Our processing team will advise, inform and assist you every step of the way.

100% digital documentation

Consult and attach documentation or use your camera and upload a photo.

Communicate and manage your claim in 4 easy steps

From the App or the Client Area

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1. Access the Assistance function with your insurance.

2. Select the type of claim.

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3. Select the reason

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4. Attach the required documentation and send for review.

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Track the status of your claim in real time.

Solve your doubts with our team of specialists

You can find more information on the help page under frequently asked questions. If you need to contact the customer service team, you can do so by e-mail and you will be attended as soon as possible. During your trip, you will have a telephone number to call for assistance whenever you need it.

Report your claim

Frequently Asked Questions

Who should apply for reimbursement?

Reimbursement must be requested by the insured, i.e. the policyholder, by registering the claim in "Create claim".

How long do I have to report an incident?

We have a period of 2 years from the occurrence to claim reimbursement, during which time the insurance will remain visible on your profile.

Why do I have a draft claim?

You have initiated an incident and it is incomplete in terms of data or documentation. Check the "i" if you have any doubts. You can discard it with "Delete draft".

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Start enjoying your advantages. Travel better, travel safer.