The best medical assistance, now also 100% digital

Always travel with your doctor

Hello Telemedicine!

Technology at your service so you can travel with complete peace of mind

In your language

A doctor will be available 24/7 and in your own language, whatever your destination.

In 2 minutes

Immediate consultation and follow-up until full recovery.

All in one APP

Attention by videoconsultation or chat. Reports and prescriptions on your device.

Free of charge

Don't worry about clinic procedures, expenses and excesses.

Discover our state-of-the-art Assistance Center

Managed by the best experts

24/7 attention to resolve incidents anywhere in the world. No matter where you are.
Exclusive dedication to travel medical assistance. Health specialists.
We manage more than 5,000 medical assistances per year.
With the most experienced professionals, working from Spain.
Experts in the particularities of each country and in the most serious and complex operations, such as repatriations.

Your assistance as you prefer

Always in your language and accessible by phone, chat and videoconsultation.

In the app itself

Access the Assistance function with your insurance.

Select the way you want to communicate with us.

Confirm your location. We'll know where you are when you need it most.

Choose the type of assistance you need.

Assistance on the go! A doctor will be with you in less than 2 minutes.

Your doctor will follow up with you until you are 100% recovered.

You will receive prescriptions and reports on your device.

By phone

The number is available in your insurance documentation, APP, Client Area or purchase confirmation.

Our experts determine if you need to be transferred to a hospital or medical center - we take care of everything!

You can also be referred for a Telemedicine consultation. Talk directly with a doctor by video or chat.

On-site

Appointment at the medical center or hospital that best suits your needs and location.

Most appropriate transfer in each situation: cab, ambulance, helicopter or medical plane.

Expenses for care, tests or interventions. We have the best medical coverage.

Frequently Asked Questions

Does Telemedicine replace conventional medical care?

Telemedicine puts you in direct contact with a doctor via video consultation or chat and helps you to solve many problems quickly, without having to travel or wait in a clinic. Of course, whenever you need face-to-face care or a transfer to a hospital, this will be the first option.

Do you have to advance the money?

Don't worry about advancing money whenever you request medical assistance. It is true that there are very exceptional cases in which you will have to pay for minor expenses, which we will of course reimburse. These are usually calls from abroad to the 24-hour helpline, nursing consultations or the purchase of certain medications.

What happens if you are unable to request assistance?

If, in case of a vital emergency, it is impossible for you to contact the Assistance team and you are transferred directly to the hospital, it is the hospital professionals who contact us and we take care of the procedures and invoices.