Previous general information
Previous general information about InterMundial XXI, S.L.U. Insurance Brokers
Pursuant to the provisions of Articles 172 and 173 of Royal Decree-Law 3/2020, of February 4, 2020, on urgent measures which transpose into Spanish law various European Union directives in the field of public procurement in certain sectors; private insurance; pension plans and funds; taxation and tax litigation ("BOE" no. 31, of February 5, 2020), the purpose of this document is to provide the client with the legal information that identifies INTERMUNDIAL XXI, S.L.U. (hereinafter "INTERMUNDIAL XXI, S.L.U."). 31 of February 5, 2020), the purpose of this document is to provide the client with the legal information that identifies INTERMUNDIAL XXI, S.L.U. CORREDURÍA DE SEGUROS (hereinafter, "INTERMUNDIAL") in legal transactions; the system of activity and remuneration of the mediation services; the procedures for dealing with complaints and claims and the confidential treatment of personal data.
Identification data of InterMundial XXI, S.L.U.
Name: INTERMUNDIAL XXI, S.L.U.
Address: Calle Irún, núm.7, 1º izq, 28.008 Madrid
CIF: B-81577231
Registration data in the Mercantile Registry: Mercantile Registry of Madrid, in Volume 11.482, Folio 149, Section 8, Page M 180294, Inscription 1ª.
Registration codes in the Administrative Registry of Insurance and Reinsurance Distributors of the Directorate General of Insurance and Pension Funds: J-1541 and R-J0070.
InterMundial XXI, S.L.U.'s shareholdings in insurance companies and vice versa
INTERMUNDIAL is not owned directly or indirectly with 10% or more of the voting rights or capital by a specific insurance company or parent company of such insurance company.
Participationsin insurance entities: The brokerage does not hold a direct participation of 10% or more of the voting rights or capital of a given insurance entity, but indirectly.
Activity regime: INTERMUNDIAL carries out the insurance mediation activity subject to the principles of honesty, fairness and professionalism, for the benefit and representation of its clients' interests before insurance companies.
Based on the information obtained from the client, always respecting his requirements and needs, INTERMUNDIAL provides, directly or through its complementary insurance brokers and/or external collaborators, independent advice based on an objective analysis of a sufficient number of insurance contracts offered in the market, so that it can formulate a personalized recommendation, according to professional criteria, regarding the insurance contract that would best suit the client's needs for the adequate coverage of the risks requested by the client.
If, after the conclusion of the insurance contract or any of its extensions, the customer makes any payment other than the premium or periodic premiums, if any, arising from the modification of the risk or of the sums insured or for any other reason, INTERMUNDIAL provides the appropriate information in relation to each of these payments. The same informative activity is carried out on the occasion of the modification or extension of the insurance contract, alterations have occurred in the information initially provided.
Remuneration regime: The brokerage's remuneration for the insurance contract mediation activity shall consist of the receipt of a commission, which is included in the insurance premium and which shall be paid directly to INTERMUNDIAL or through its complementary insurance intermediaries and/or external collaborators, or by the insurance company, according to the terms agreed in the specific case.
Conflict resolution mechanisms
Customer Service: In compliance with the provisions of Article 166 of Royal Decree-Law 3/2020, of February 4, INTERMUNDIAL has at your disposal in our offices a Customer Service, which has outsourced to INADE, INSTITUTO ATLÁNTICO DEL SEGURO, S.L., domiciled in the town of Vigo, Province of Pontevedra, postal code 36202, Calle La Paz, 2 bajo, and atencioncliente@inade.org, where they will attend to and resolve your complaints and claims.
The activity and competences of the Customer Care Service are regulated in INTERMUNDIAL's Customer Protection Regulations, which can be accessed through this link.
In the event that the decision of the Customer Service Department is rejected and the customer still disagrees or two months (one month if the customer is a consumer) have elapsed since the filing of the written complaint or claim and he/she has not received any notification, he/she may file his/her complaint or claim with the Claims Service of the Directorate General of Insurance and Pension Funds.
Administrative protection of the client: When filing complaints and claims with the Directorate General of Insurance and Pension Funds, it will be essential to prove that the complaint or claim has been previously filed with the customer service department.
Complaints and claims may be submitted in writing to the Claims Service of the Directorate General of Insurance and Pension Funds, Paseo de la Castellana 44, 28046 Madrid, or by telematic means with electronic signature, through the web page of the Directorate General of Insurance and Pension Funds, http://www.dgsfp.mineco.es/.
Protection of personal data
In accordance with the provisions of Article 6.1 of the Organic Law 3/2018 of 5 December on the Protection of Personal Data and guarantee of digital rights and the General Data Protection Regulation, (EU 679/2016) and the Organic Law 3/2018 of 5 December on the Protection of Personal Data and guarantee of digital rights, the customer is informed that the personal data requested will be processed by INTERMUNDIAL in its capacity as data controller.
The purpose of the processing is necessary for the complete execution of the insurance contract and, in particular, for the maintenance of the relationship established between INTERMUNDIAL and the customer, advice and information on the conditions of insurance contracts and financial products, assistance in the event of a claim and the sending of commercial communications, solely in relation to insurance products brokered by INTERMUNDIAL.
The legitimate basis for the processing is the contractual consent given by the customer for the possible subscription of a certain insurance product and the legitimate interest of the responsible for sending commercial communications about products similar to those that may be contracted at the time.
INTERMUNDIAL will transfer the customer's personal data to the insurance company for the sole purpose of guaranteeing the full performance of the insurance contract.
The customer may exercise their rights of access, rectification, opposition, limitation of processing, deletion and portability of their data by contacting C/Irún 7, 1º A Izquierda, Madrid, CP 28.008, for which purpose they must provide a copy of their ID card along with the request for the right in question, or at the email address lopd@intermundial.es.
The customer can consult additional and detailed information regarding INTERMUNDIAL's data protection policy in the following section of our website https://www.intermundial.es/politica-de-privacidad.