Preliminary General Information
Preliminary general information about InterMundial XXI, S.L.U. Insurance Brokerage
Pursuant to Articles 172 and 173 of Royal Decree-Law 3/2020, of February 4, on urgent measures incorporating various European Union directives into the Spanish legal system in the areas of public procurement in certain sectors; private insurance; pension plans and funds; taxation; and tax litigation (Official State Gazette No. 31, of February 5, 2020), the purpose of this document is to provide the client with the legal information identifying INTERMUNDIAL XXI, S.L.U. INSURANCE BROKERAGE (hereinafter, “INTERMUNDIAL”) in legal transactions; the operating and remuneration scheme for mediation services; the procedures for handling complaints and claims; and the confidential processing of your personal data.
InterMundial XXI, S.L.U. Identification Details
Company Name: INTERMUNDIAL XXI, S.L.U.
Registered Address: Calle Irún, No. 7, 1st floor, left, 28.008 Madrid
CIF: B-81577231
Commercial Registry Details: Commercial Registry of Madrid, Volume 11.482, Page 149, Section 8, Sheet M 180294, 1st Entry.
Registration Codes in the Administrative Register of Insurance and Reinsurance Distributors of the Directorate General for Insurance and Pension Funds: J-1541 and R-J0070.
Shareholdings of InterMundial XXI, S.L.U. in insurance entities and vice versa
Shareholdings of insurance entities in INTERMUNDIAL: INTERMUNDIAL is not directly or indirectly owned 10% or more in voting rights or capital by a specific insurance entity or its parent company.
Holdings in Insurance Entities: The brokerage does not hold a direct participation of 10% or more of the voting rights or capital of a specific insurance entity, but it does hold an indirect one.
Activity Regime: INTERMUNDIAL carries out insurance mediation activities in accordance with the principles of honesty, fairness, and professionalism, for the benefit and representation of its clients' interests vis-à-vis insurance companies.
Based on the information obtained from the client, always respecting their requirements and needs, INTERMUNDIAL provides, either directly or through its complementary insurance intermediaries and/or external collaborators, independent advice based on an objective analysis of a sufficient number of insurance contracts offered in the market, so that it can formulate a personalized recommendation, adhering to professional criteria, regarding the insurance contract that best suits the client's needs for adequate coverage of the requested risks.
If, subsequent to the conclusion of the insurance contract or any of its extensions, the client makes any payment other than the periodic premium(s), if applicable, arising from a modification of the risk or insured sums, or due to any other circumstance, INTERMUNDIAL will provide the corresponding information for each of these payments. Identical informational activity is carried out when the insurance contract is modified or extended, if there have been alterations to the information initially provided.
Remuneration Scheme: The remuneration of the brokerage for the insurance contract mediation activity will consist of a commission, which is included in the insurance premium and will be paid directly to INTERMUNDIAL or through its complementary insurance intermediaries and/or external collaborators, or by the insurance company, according to the terms agreed in the specific case.
Dispute Resolution Mechanisms
Customer Service Department: In compliance with Article 166 of Royal Decree-Law 3/2020, of February 4, INTERMUNDIAL has a Customer Service Department available at our offices, which is outsourced to INADE, INSTITUTO ATLÁNTICO DEL SEGURO, S.L., with registered office in Vigo, Province of Pontevedra, postal code 36202, Calle La Paz, 2 bajo, and atencioncliente@inade.org, where they will handle and resolve your complaints and claims.
The activities and competencies of the Customer Service Department are regulated in INTERMUNDIAL's Customer Defense Regulation, which can be accessed via this link.
Should the Customer Service Department's decision be unfavorable and the client remains dissatisfied, or if two months (one month if the client is a consumer) have passed since the submission of their written complaint or claim without any notification being received, they may file their complaint or claim with the Complaints Service of the Directorate General for Insurance and Pension Funds.
Administrative Client Protection: When submitting complaints and claims to the Directorate General for Insurance and Pension Funds, it will be essential to prove that the complaint or claim was previously filed with the customer service department.
Complaints and claims may be submitted in writing to the Complaints Service of the Directorate General for Insurance and Pension Funds, Paseo de la Castellana 44, 28046 Madrid, or electronically with an electronic signature, through the website of the Directorate General for Insurance and Pension Funds, http://www.dgsfp.mineco.es/.
Personal Data Protection
In accordance with Article 6.1 of Organic Law 3/2018, of December 5, on Personal Data Protection and Guarantee of Digital Rights, and the General Data Protection Regulation (EU 679/2016), and Organic Law 3/2018, of December 5, on Personal Data Protection and Guarantee of Digital Rights, the client is informed that the personal data requested will be processed by INTERMUNDIAL as the data controller.
The purpose of processing is necessary for the complete execution of the insurance contract and, in particular, for maintaining the relationship established between INTERMUNDIAL and the client, providing advice and information on the terms of insurance contracts and financial products, assistance in the event of a claim, and sending commercial communications, solely in relation to insurance products brokered by INTERMUNDIAL.
The legal basis for processing is the contractual consent provided by the client for the potential subscription to a specific insurance product and the legitimate interest of the data controller for sending commercial communications about products similar to those that may be contracted at the time.
INTERMUNDIAL will transfer the client's personal data to the insurance company solely for the purpose of ensuring the full execution of the insurance contract.
Clients can exercise their rights of access, rectification, opposition, restriction of processing, erasure, and data portability by writing to C/Irún 7, 1º A Izquierda, Madrid, CP 28.008 , for which purpose they must provide a copy of their ID along with the request for the right in question, or by emailing lopd@intermundial.es.
The client can consult additional and detailed information regarding INTERMUNDIAL's data protection policy in the following section of our website https://www.intermundial.es/politica-de-privacidad.