Transparency policy
Transparency policy in the insurance mediation activity for the offer of products through websites and other remote communication techniques.
1. Introduction
Pursuant to the provisions of Articles 134.3 of Royal Decree-Law 3/2020, of February 4, 2020, on urgent measures by which several European Union directives in the field of public procurement in certain sectors; private insurance; pension plans and funds; taxation and tax litigation are incorporated into the Spanish legal system ("BOE" no. 31, of February 5, 2020), the purpose of this document is to set forth the internal policy of the Brokerage that guarantees the transparency of the insurance mediation activity for the offer or comparison of products through websites or other remote communication techniques, with regard to the criteria used for the selection and comparison of the products of the insurance entities; the insurance companies on which products are offered and the contractual relationship they maintain with our brokerage; whether or not this relationship with the insurance companies is remunerated and the nature of the remuneration; whether or not the price of the insurance that appears at the end of the process is guaranteed; and the frequency with which we update this information.
2. General Warnings
The information contained in this website does not constitute a commitment or a contractual recommendation, the perfection of the insurance relationship being deferred to the subscription of the policy with the insurance company and the payment of the premium that the client wishes to contract.
The insurance conditions shall be those established in the insurance contract. In accordance with the provisions of Article 8 of Law 50/1980, of October 8, 1980, on Insurance Contracts ("BOE" no. 250, of October 17, 1980), it is hereby stated that if the content of the policy differs from the insurance proposal or the agreed clauses, the policyholder may claim from the insurance company within a period of one month as from the delivery of the policy in order to correct the existing divergence. Once this period has elapsed without the claim being made, the provisions of the policy shall apply.
3. Transparency policy principles
In the exercise of the brokerage activity, the Brokerage is subject to compliance with the following principles of transparency:
a) Criteria used for the selection and comparison of the insurance companies' products.
Our advice is provided based on the analysis of a sufficient number of insurance contracts offered in the market for the risks to be covered, so that we formulate a recommendation, according to professional criteria, regarding the insurance contract that would be suitable for the client's needs. This analysis is not limited exclusively to the product, being also extensible to the quality of the service and benefits that the insurance company, chosen or, on the contrary, discarded, at the moment of the conclusion of the contract, is able to provide.
In most cases, our previous analysis results in a concrete recommendation to the potential customer, not allowing our website to compare different products for the customer to choose between them.
b) Insurance companies on which products are offered and the contractual relationship with the broker.
We offer the client insurance products from different insurance companies, whose details are expressly stated in the terms of the insurance policy.
The insurance companies and lines of business for which we offer products through the website are as follows:
ARAG SE, Sucursal en España (insurance other than life insurance and ancillary risks (classes 1, 2, 7, 9, 13, 16, 18).
ERGO TRAVEL INSURANCE BRANCH IN SPAIN (insurance other than life insurance and ancillary risks: classes 1, 2, 7, 9, 13, 16, 18).
WHITE HORSE INSURANCE IRELAND DAC (non-life insurance and ancillary risks (classes 1, 2, 7, 9, 13, 16, 18).
BILBAO, COMPAÑIA ANÓNIMA DE SEGUROS Y REASEGUROS (Seguros Bilbao): non-life insurance and ancillary risks (line 9)
WESTGARANTIE: non-life insurance and ancillary risks (class 9)
FIDELIDADE COMPANHIA DE SEGUROS, S.A. Sucursal en España: Life Insurance and Complementary Risks
The contractual relationship with the insurance companies is based on a commercial contract, without affecting our professional independence.
c) Whether or not the relationship with the insurance entities is remunerated and the nature of the remuneration.
Our insurance distribution activity is professional and, therefore, remunerated on a commission basis, in accordance with the provisions of article 156.3 of Royal Decree-Law 3/2020 of February 4.
This remuneration is paid by the insurance company to the brokerage firm, and therefore does not constitute an additional cost to the payment of the amount of the premium to be paid by the client to the insurance company.
d) Whether or not the insurance price shown at the end of the process is guaranteed.
The computerized processes used by the brokerage firm in the selection and consultation with insurance companies and in the comparative exercise of the most suitable product for the needs required by the client, allow sufficient information to be obtained on the final characteristics of the product to provide the client, in each case, with the certain knowledge of whether the price offered is guaranteed or whether, on the contrary, it is an approximate price subject to a greater knowledge of the singularities of the risk to be insured.
e) Frequency with which the distributors' information is updated.
The continuous analysis of the insurance companies that operate in the Spanish insurance market and of the products that are incorporated into the distribution activity requires that our information is constantly being revised, which in turn allows us to keep the information we provide through our web page up to date.
4. Ownership and conditions of use of the website
The website www.intermundial.es, owned by INTERMUNDIAL XXI, S.L.U., insurance brokerage, with registered office at C/Irún 7, 1º derecha, Madrid 28008 (Spain) CIF B-81577231, registered in the Mercantile Register of Madrid, volume 11482, book 0, folio 149, page number M-180.298, and e-mail address info@intermundial.es.
Please read the following information carefully before using this website, as the use of this website is subject to the following terms of use:
FIRST- The entire content of the website, whether text, images, sound, files, trademarks, logos, color combinations or any other element, its structure and design, the selection and form of presentation of the materials included in it, and the computer programs necessary for its operation, access and use, are protected by the industrial and intellectual property rights owned by INTERMUNDIAL or, where appropriate, by its licensors, which the user of this website must respect.
SECOND: In particular, but without limiting the generality of the user's obligation expressed in the previous paragraph, the reproduction, except for the user's private use, transformation, distribution, public communication, making available to the public and in general any other form of exploitation, by any procedure, of all or part of the contents of this website, as well as its design and the selection and form of presentation of the materials included in it, are prohibited. These acts of exploitation may be carried out with the express authorization of INTERMUNDIAL and provided that explicit reference is made to the company's ownership of the aforementioned intellectual property rights.
THIRD- The company does not guarantee that its website will operate uninterruptedly or free of errors, and reserves the right to temporarily suspend, without prior notice, access to its pages and their contents, either due to the need to carry out maintenance, repair, update or improve them, etc., although it will make every effort to avoid them and, if necessary, correct or update them as soon as possible. Likewise, INTERMUNDIAL does not control, nor does it guarantee the absence of computer viruses in the services provided by third parties through the website, which may cause alterations in your computer system.
FOURTH- INTERMUNDIAL shall not be liable for any direct or indirect damages arising from the use of this website, including damage to computer systems and the introduction of viruses. The company assumes no liability whatsoever arising from the connection, contents or services available on the linked sites referred to on the website.
FIFTH- INTERMUNDIAL reserves the right, at any time and without prior notice, to modify and update the information contained in its website or in its configuration or presentation.
SIXTH.- To use some of the services offered on the website, users must provide the company with certain personal data, therefore it undertakes to respect the confidentiality of such data in application of the provisions of the Organic Law 3/2018, of December 5, on Data Protection and Guarantee of Digital Rights, as well as the European Regulation 2016/679 on data protection, and to conform to Law 34/2002 of July 11, on Information Society Services and Electronic Commerce regarding the sending of commercial communications. For more information, you can go to the Privacy Policy, on the website, www.intermundial.es.
SEVENTH- The user is aware and voluntarily accepts that both access to the website and the use of any content contained therein takes place, in any case, under his sole and exclusive responsibility, and undertakes to use it in full compliance with the laws, the uses of traffic and these conditions, for which he shall be liable to INTERMUNDIAL or to third parties for any damages that may be caused as a result of a breach of these obligations.
5. Policy Review
This Policy shall be subject to annual review and modification, if necessary, whenever improvements are deemed possible.
In this regard, the Head of the Legal & Compliance Area will propose to the company's Management the aspects that may be susceptible to improvement or necessary to the regulations in force.
Last update: 11/17/2020