Services integrated in our ecosystem, we are experts in tourism.
Our global platform of services Servisegur, is part of a group of own companies connected to each other and dedicated exclusively to tourism for more than 30 years.
Before the trip
Consulting
24/7 personalized attention by a team of experts in any language.
For your business
- Detailed information about the products and their contracting.
- Assistance and training on our Safer management platform.
- Modifications in contracted insurance.
- Coordination with the traveler at all times.
For the traveler
- Direct communication in any language.
- Guidance in contracting the most appropriate insurance.
- Key travel information: required documentation, destination recommendations, etc.
During the trip
Assistance
Direct intervention with specialists anywhere in the world.
For your business
- Direct contact between your client and our team in case of any incident.
- Registration of cases and real-time monitoring of their evolution.
For the traveler
- Request immediate assistance through multiple channels such as our app.
- We respond to different needs such as:
- Online and in-person medical care worldwide.
- Advance compensation for cancellations and much more.
After the trip
Claims management
Digitized claims processing, fast and without intermediaries.
For your business
- Direct end-to-end management process between your client and our processor.
- Registration of cases and real-time monitoring of their evolution.
- Unbeatable resolution times, thanks to our expert teams.
For your business
- Declaration of claims 100% online from our app and client area.
- Personal and fluent communication with the same processor.
- Real-time case status tracking and notification.
Discover all services
Our tailor-made services
24/7 global medical assistance
- Immediate live attention
- Online or in person if necessary
- Medical aircraft worldwide
Technical support for companies and travelers
- Insurance sales and after-sales assistance
- Change management
- Claim resolution
Baggage tracing and recovery
- Tracking and tracing systems
- Communication with any airline and operator
- Reunification and delivery
24/7 travelers' helpdesk
- Destination information and entry requirements
- Transportation management
- Loss or theft of documentation
Premium 360º attention
- Integrated supplier management
- 100% customized response protocols (on behalf of the business if desired)
- Full real-time reporting
Response to flight delays and cancellations
- Customer service and advice on alternatives
- Advance of indemnity
- Coordination with the airline
Comprehensive claims management
- 100% digitized process
- Coordination of all parties with a single processor
- Management of all types of reimbursement
New!
Post-travel medical care
- Physiotherapy at home or in specialized centers
- Nursing care at home
- Psychology and veterinary via telephone
New!
Legal advice and legal protection
- Legal orientation and documentation review
- Will drafting
- Squatting assistance
New!
Personal cybersecurity
- 24h assistance service
- Risk analysis and preventive surveillance
- Antivirus for smartphones
New!
Access to VIP lounges
due to delays
- Travelers log their flights and receive immediate alerts of changes
- Automatic sending of VIP access
- Premium services for waiting
Safer
The leading insurance management platform
- 360° insurance management: contracting, after-sales and claims management
- Autonomy to budget, modify and cancel insurances
- Data analytics for business optimization
- Real-time support from our team of experts
- Customization of user profiles according to their role
Intermundial App
The best digital experience for the traveler
- 24/7 live telemedicine anywhere in the world
- 100% digital claims self-management
- Immediate support through free digital calls
- Insurance and travel information at hand
- Inquiry of flight requirements and status