A more agile service with the same quality as always.

State-of-the-art customer service

We introduce the future of travel insurance-related services, brought to you by Servisegur, a company of the Atlantigo Group and our provider of assistance services, customer support, and claims management.

Immediate and personalized responses to claims inquiries

With Voicebot technology Servisegur becomes the first national travel services provider to implement this next-generation AI-based technology, streamlining service for agents and travelers, reducing wait times, and providing an immediate response with a faster process, guaranteeing:

• Immediate 24/7 response to all inquiries with useful, up-to-date, and quality information.
• Travel agents can request a callback from the claims handler within 2 hours.
• Voicebot routes inquiries to the same claims handler who has been managing the case from the start.

How does Servisegur's Voicebot work?

Thanks to Artificial Intelligence, Servisegur's Voicebot technology understands the user and learns to immediately provide the right information for each case, without delays:

• Report a new claim.
• Check the status of a claim.

Innovating to improve the experience

Voicebot is a project tested in travel agencies with a significant increase in user satisfaction:

• Reduce waiting time for opening and managing claims by 89%.
• AI technology understands users and learns to provide the best response.
• 87% of surveyed users would recommend this service.

Multichannel direct contact

At Intermundial, we partner with Servisegur to meet the needs of our clients and policyholders. That's why we offer our team's expertise through multiple communication channels:

• Phone support
• Live chat via Safer or our App
• Direct messaging integrated into every claim or inquiry.