A more agile service with the same quality as always.

State-of-the-art customer service

We present the future of services associated with travel insurance with Servisegur, a company of the Atlantigo Group and our provider of assistance, customer service and claims management services.

An immediate, personalized response to claims queries

With Voicebot technology, Servisegur becomes the first national travel service provider to implement this state-of-the-art AI-based technology, streamlining the service to agents and travelers, reducing waiting times and providing an immediate response, with a faster process and guaranteeing:

• Immediate 24/7 response to all inquiries with useful, up-to-date and quality information.
• The travel agent may request that the processor call them back within 2 hours.
• Voicebot routes queries to the same processor that handles the case from the start.

How does Servisegur's Voicebot work?

Thanks to Artificial Intelligence, Servisegur's Voicebot technology understands the user and learns to offer immediately, without waiting, the appropriate information in each case:

• Report a new claim.
• Check the status of a claim.

We innovate to improve the experience

Voicebot is a project tested in travel agencies with a significant increase in user satisfaction index:

• It reduces the waiting time for the opening and management of claims by 89%.
• AI technology understands the user and learns to give the best response.
• 87% of users surveyed would recommend using this service.

Direct multi-channel contact

At Intermundial we work together with Servisegur to adapt to the needs of our clients and policyholders. For this reason, we make our team's expertise available to you through multiple communication channels:

• Telephone service
• Live chat via Safer or our App
• Integrated direct messaging for every claim or query.