Easier and faster communication

We make it easy for you to communicate with us wherever you are.

At Intermundial, we continue to innovate to enhance your travel experience. We've added WhatsApp as an additional communication channel, allowing you to contact us during your trip and enjoy the services of Serviassist or Servihelp+.

WhatsApp is the perfect channel for situations requiring an immediate solution or where it might be difficult to communicate through other means, as it allows you to share, with our Assistance and Customer Service team at Servisegur, detailed information in real-time and easily, thanks to the app's basic features.

Geolocation

With this feature, the Servisegur team can locate you simply and precisely if you need help or are lost, allowing them to take the most appropriate measures and reduce assistance times.

Audio messages

This allows you to communicate easily and immediately, providing detailed information about a difficult situation, while avoiding international phone calls or areas with poor coverage.

Photos and screenshots

This is very useful for quickly sending documentation, such as medical reports, or for the Servisegur team to conduct a more thorough analysis of the situation, such as a photo of damaged luggage.

All these features facilitate communication and enable the Servisegur expert team to optimize services during your trip with more agile management and closer monitoring of each case. We understand the importance of providing efficient service during your travels to ensure an unforgettable experience.

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