Intermundial's mobile application incorporates this new feature that offers convenience and peace of mind to travelers, automatically informing them of any change in their flight status.
Whether it's a change in flight schedule or a cancellation, travelers will automatically receive a pop-up notification through the Intermundial App. While waiting to board, they can check for new notifications and conveniently check if there have been changes at their boarding gate, departure or arrival terminals. To receive these push notifications the user will only need to have pre-registered their flight in the "Travel" transport section of their profile.
This functionality joins the existing flight status query functionality, which is still offered in the App's main interface and shows the flight status that the user proactively queries.
Technology that offers the best digital experience to travelers
The Intermundial App is the mobile application designed to offer quick solutions to any travel agency client's needs. Its ongoing updates and improvements reaffirm Intermundial as the first 100% digital travel insurance, able to put all the advantages of its insurance solution in the traveler's hand.
Until now, the App's notifications were linked to operational or service provision functionalities. Thus, the traveler receives push notifications when there are only a few days left to renew his insurance, out-of-coverage and start-of-coverage notifications. They also receive communications regarding a claim and service satisfaction surveys.
In addition to all these categories, flight alerts are now available, providing travelers with outstanding advantages such as:
- More convenience, because you receive the notification directly on your cell phone, without having to check your e-mail.
- Immediate update, as flight changes can occur at any time, even minutes before departure.
- Avoid unpleasant surprises, being able to take the most convenient decisions and measures and anticipate problems arising from changes in your flight.
- Save time and hassle by avoiding waiting in front of a counter to find out the details of changes to your flight.
"The implementation of push notifications for flight alerts is a really interesting and useful functionality for the traveler, reducing the stress that travelers often suffer at airports, constantly aware of the public address system and screen updates. This is definitely an innovation that enhances the customer's travel experience," said Adrian Cortes, CIO of Intermundial.
Cutting-edge innovation for the agency's client
The new push alert is one of the most recent developments in the area of Technology and Innovation, which is one of the strategic pillars of Intermundial and, in turn, of Grupo Atlantigo. Thanks to the constant effort and investment in this area, its App is one of the most competitive tools of its kind in the market. The continuous improvement of processes and their efficiency are constantly reviewed, without neglecting the aesthetics, currently redesigned under Intermundial's new corporate image.
By recommending the Intermundial App, travel agents empower their clients who purchased their insurance at the agency with a cutting-edge innovative tool that also offers them a range of state-of-the-art services and benefits, including digital medical assistance in their own language and autonomous claims management that streamlines and simplifies claims processing and follow-up to the maximum.
This App is one more of the technological solutions that Intermundial creates and makes available to the agent channel, among them: Saferthe platform for comprehensive travel insurance management; Widget, for integrating insurance marketing directly into the agency's homepage without IT costs; or API Nexuswhich resolves every point of interaction in the insurance lifecycle as a state-of-the-art microservice.
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