Intermundial's mobile application introduces this new feature, offering convenience and peace of mind to travelers by automatically informing them of any changes to their flight status.
Whether it's a flight schedule change or a cancellation, travelers will automatically receive a pop-up notification through the Intermundial App. While waiting to board, they can check for new notifications and conveniently see if there have been changes to their boarding gate or departure or arrival terminals. To receive these push alerts, the user only needs to have registered their flight in advance in the "Travel" section's transport area within their profile.
This feature joins the existing flight status inquiry function, which continues to be offered on the App's main interface and displays the status of flights that the user proactively checks.
Technology that offers the best digital experience for travelers
The Intermundial App is the mobile application designed to offer quick solutions for any needs of travel agency clients. Its continuous updates and improvements reaffirm Intermundial as the first 100% digital travel insurance, capable of putting all the benefits of its insurance solution into the traveler's hands.
Until now, App notifications were linked to operational or service delivery functionalities. For example, travelers receive push alerts when their insurance is due for renewal in a few days, out-of-coverage notices, and coverage start notifications. They also receive communications related to claims and service satisfaction surveys.
Flight alerts are now added to all these categories, providing travelers with significant advantages such as:
- Greater convenience, because they receive the notification directly on their mobile, without having to constantly check email.
- Immediate updates, as flight changes can occur at any time, even minutes before departure.
- Avoid unpleasant surprises, allowing them to make the most convenient decisions and take measures to anticipate problems arising from flight changes.
- Save time and hassle, by avoiding waiting at a counter to find out the details of their flight changes.
"The implementation of push notifications for flight alerts is a truly interesting and useful feature for travelers, reducing the stress often experienced by travelers at airports who are constantly monitoring public announcements and screen updates. This is undoubtedly an innovation that enhances the customer's travel experience," comments Adrián Cortés, CIO of Intermundial.
Cutting-edge innovation for agency clients
The new push alert is among the latest developments in Technology and Innovation, a strategic pillar for both Intermundial and Grupo Atlantigo. Thanks to continuous effort and investment in this area, their App is one of the most competitive tools of its kind on the market. Process improvement and efficiency are constantly reviewed, all while maintaining an aesthetic that has been redesigned to reflect Intermundial's new corporate image.
By recommending the Intermundial App, travel agents empower clients who purchased their insurance through the agency with a cutting-edge innovation tool that also offers a range of state-of-the-art services and benefits. These include digital medical assistance in their own language and autonomous claims management, which streamlines and simplifies processing and tracking to the maximum extent.
This App is another of the technological solutions that Intermundial creates and makes available to the agent channel, including: Safer, the platform for comprehensive travel insurance management; Widget, for directly integrating insurance sales into the agency's homepage without IT costs; or API Nexus, which resolves every interaction point in the insurance lifecycle as a state-of-the-art microservice.
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